FAQ

Frequently Asked Questions

General Questions

Your pre-order items will be shipped when they are in stock, and you will not be charged until they are ready to ship.
If you combine pre-order and in-stock items in the same order, the pre-order and the in-stock items will be shipped separately.
The shipping cost will also be calculated separately, including the qualification for free shipping.

Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.

We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the Contact Us.

We currently ship in the United-States.
For shipping outside of the US, please reach out to our support through our Contact Us.

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time covered by our delivery partners is 3-4 Days.
You can find them when choosing for a delivery method before confirming your order.

Payment

You can purchase on our website using a debit or credit card.
We additionally offer support for Paypal, Apple Pay, and Google Pay.
You can chose these payment methods at checkout.

We currently only support the currency in USD.
If your credit or debit card use another currency, then you will be charged in USD. Your bank will apply the corresponding conversation rate of the currency you choose.

No. We currently don't offer 3 or 4 times payment.

If you want to cancel or change your subscription, you can do it at any time.
Your order confirmation emails have links to your order. You can manage your subscription from there.

Shipping

We currently ship in the United-States.
For shipping outside of the US, please reach out to our support through our Contact Us.

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time covered by our delivery partners is 3-4 Days. You can find them when choosing for a delivery method before confirming your order.

Once you have placed your order, we will send you a confirmation email to track the status of your order.
Additionally, you can track the status of your order from your "order history" section on your account page on the website or click here.

We currently do not offer fast shipping.
If you need help, please reach out to support through the Contact Us.

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Returns

We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 30 days of receiving
- The return is made within 14 days of the return or exchange request

To ask for a return, please contact us.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

Products

Yes, our new products are upgraded with organic cotton cover, new organic essential oil formula(Rose, Spearmint, Marjoram, Frankincense, and Champaca), and compostable material.

More details here >>
https://lhamopad.com/pages/ingredients

In traditional Chinese medicine, herbal extracts have been used in menstrual products for hundreds of years. We have combined the insight from these ancient texts with modern scientific innovations to give women across the globe access to the ultimate comfort they deserve.

To ensure that you receive the best pad possible, our all-natural formula uses the most promising herbal extracts available.

Some of the potential benefits of our core ingredients include: Rose extract – improves circulation and helps reduce and relieve pain.
Mint extract – refreshes the body, reduces stuffiness, and relieves tension.
Lavender extract – reduces dermatitis symptoms with its anti-inflammatory properties.
Aloe oil – soothes and moisturizes the skin to reduce friction and discomfort.
Houttuynia extract – improves general health and wellness throughout the body.

And we guarantee pure natural extraction without any chemical addition!

Yes!
This feeling can be attributed to the mint extract we have recently added to our products. Though it is a bit different at first, over time you will notice that this results in a fresher, less stuffy feeling.

Our Mission

Lhamo Herbal Pads since 2009

Our team is based in New York and North Carolina. We exist to empower women and sprint towards a healthy future.

Learn More